Privacy Policy

Introduction

Rebecca Chamberlain Garden Design ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us about our garden design services.

We are based in Camberley, Surrey, United Kingdom, and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller

The data controller responsible for your personal data is Rebecca Chamberlain Garden Design. You can contact us at gardens@rebecca-chamberlain.co.uk or by phone at 07950 425459.

Information we collect

We may collect the following types of personal information:

• Contact form submissions: Name, email address, phone number, postcode, and message content when you use our contact form.
• Email correspondence: Any information you provide when contacting us directly by email or phone.
• Website usage data: Information about how you use our website, collected through analytics cookies (with your consent). This includes pages visited, time spent on pages, and general geographic location.
• Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our site.

How we use your information

We use your personal information for the following purposes:

• To respond to enquiries: We use your contact details to reply to messages submitted through our contact form or received by email.
• To provide our services: If you become a client, we use your information to deliver garden design consultations, site surveys, and design work.
• To improve our website: With your consent, we use analytics data to understand how visitors use our site and to improve the experience.
• To comply with legal obligations: We may process your data where necessary to comply with applicable laws.

Lawful basis for processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent: For analytics and marketing cookies. You can withdraw consent at any time.
• Legitimate interests: To respond to enquiries and manage our business operations.
• Contract: Where processing is necessary to fulfil our obligations to you as a client.
• Legal obligation: Where we need to comply with a legal requirement.

Data sharing

We do not sell your personal data. We may share your information with the following third parties who help us operate our website and services:

• Google Analytics: Website analytics (with your consent)
• Vercel: Website hosting and analytics

These providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 2 years unless you become a client, in which case we retain your data for the duration of our professional relationship and for 6 years afterwards for legal and accounting purposes.

Your rights

Under the UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data in certain circumstances.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at gardens@rebecca-chamberlain.co.uk. We will respond within one month.

Cookies

For detailed information about the cookies we use, please see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS to encrypt data in transit.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.